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    privacy policy & terms of service
 

privacy policy

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Information We Collect
We may collect personal information, including your name, email address, phone number, billing address, shipping address, and payment information when you make a purchase or register on our site. Additionally, we may collect non-personal information such as browser type, operating system, and browsing behavior through cookies and tracking technologies.

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How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about your orders and inquiries, improve our website and services, send marketing communications (if you opt in), and analyze website usage and trends.

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Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website, processing payments, or delivering products. We may also disclose your information to comply with legal obligations or protect our rights.

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Data Security
We implement appropriate measures to protect your personal information from unauthorized access and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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Your Rights
You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time.

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Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

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Terms of Service

Acceptance of Terms
By using our website and services, you affirm that you are at least 18 years old or visiting the site with the permission of a parent or guardian.

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Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will take effect immediately upon posting on our website. Your continued use of the site following any changes constitutes your acceptance of the revised terms.

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Account Registration
To access certain features, you may need to create an account. You agree to provide accurate and complete information during registration and to maintain the confidentiality of your account information. You are responsible for all activities that occur under your account.

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Product Information
While we strive for accuracy in product descriptions and pricing, we do not warrant that all information is error-free. If a product is not as described, your sole remedy is to return it according to our return policy.

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Order Acceptance and Cancellation
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order due to product availability, pricing errors, or fraudulent transactions. By placing an order, you authorize us to charge your payment method for the total amount.

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Shipping and Delivery
We aim to deliver orders promptly but are not liable for delays caused by third-party services or unforeseen circumstances.

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Returns and Refunds
For information on returns and refunds, please refer to our Return Policy.

Limitation of Liability
To the fullest extent permitted by law, Opulence Online Retail Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.​

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Contact Us
If you have any questions or concerns regarding this Privacy Policy and Terms of Service, please contact us at:

Opulence Online Retail Ltd
Address: 1A, Smallholdings, Clock House Lane, Ashford, Surrey, TW15 2HB
Email: info@opulenceonlineretail.co.uk
Phone: +44 7359 044605

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